Returns & Refunds
A practical return policy that protects tea quality while giving buyers a clear resolution path.
Return window
Contact us within 14 days after delivery before returning an item. Returns sent without prior confirmation may not be accepted.
Tea condition
For food-safety and storage reasons, tea must be unopened, unused and in its original sealed packaging. Opened tea is not returnable unless it has a verified quality issue.
Damage or error
For a damaged, incorrect or defective item, notify us within 7 days and provide photos. Once verified, we will arrange a replacement or refund and cover the approved return cost.
Change of mind
For an eligible change-of-mind return, the buyer covers return shipping. Import duties and non-standard delivery surcharges are not refundable.
Customized orders
Personalized packaging, made-to-order items and confirmed wholesale production are not returnable after production begins, except for verified defects or order errors.
Refund timing
Approved refunds are initiated after inspection of the returned item, normally within 5–10 business days, using the original payment method where available.
Email dataquee.zguid@gmail.com with your order number, reason and supporting photos.